Terms and conditions

1. Our average service time is 2 hours for a standard full groom. This may be extended for large dogs, hand-stripping or matted coats or reduced for bath and blow dry or bath and tidy appointments.
2. Pets arriving with heavily matted coats will not be brushed out in accordance with the Animal Welfare Act. This may result in a short ‘clip off’ which can expose pre-existing conditions and dramatically change the appearance of your dog for which we accept no responsibility. This will be discussed with you before any action is taken. Matting will incur an extra charge (min £5) & will vary depending on severity – this is to cover the cost of blade resharpening.
3. While we are happy to pamper for any dog, some have a bad attitude sometimes from a previous unpleasant experience with a previous groomer, so we must take longer and spend more time reassuring them that everything is okay and we aren’t going to hurt them, this takes extra time, so we reserve the right to charge an additional fee.
4. Please make staff aware if your dog has a history of aggression with humans or dogs. You will be held liable for any damages caused by your dog if prior aggression has not been disclosed.
5. Late collections (after closing time or more than half an hour after calling) will be charged an additional day care fee.
6. Missed appointments or cancellations with less than 24 hours’ notice will be charged the full-service amount, which must be paid before making any future bookings.
7. Please make staff aware if your dog has and medical conditions or allergies. We will not be held liable for any issues arising from failure to disclose these details.
8. Dogs arriving with fleas or ticks will have an additional charge.
9. All care will be taken to ensure a safe and happy groom for your pet. Should an accident occur, or any issue arise we reserve the right to take your pet to a vet for treatment. You will be liable for costs regarding pre-existing conditions. Doggies Got Style Limited will take responsibility for incidents caused directly by staff.
10. You are happy for photos taken of your pets at the salon for proof of grooming & to be used as part of our portfolio both on and offline, if you are not happy for us to use these photos online, offline or both please let us know.